Every June, South Africa celebrates its youth. Yet the uncomfortable truth is this: even when young professionals do secure jobs, many enter workplaces stuck in a digital time warp, where outdated systems, siloed tools, and poor tech support quietly sabotage their potential.
“This isn’t just a training issue,” says Greg Strydom, CEO of Think Tank Software Solutions. “It’s an infrastructure issue. Young South Africans arrive with digital skills, but internal systems are often slow, fragmented, or paper-based. That disconnect drains morale and productivity.”
Recent studies indicate that workplace friction, particularly during onboarding, IT access, and the use of communication tools, disproportionately affects younger employees. Many feel disillusioned within their first 6–12 months of employment, not due to a lack of effort, but rather a lack of enablement.
That’s where AI-driven IT service management (ITSM) comes in. By automating support, streamlining processes, and creating intuitive internal systems, organisations can empower their youngest employees to thrive, not struggle.
Think Tank Software Solutions, South Africa’s only Ivanti Premier Partner, is working with both public and private sector teams to modernise IT environments and improve digital employee experience across generations.
For expert insights on how smarter infrastructure can reduce digital inequality in the workplace and boost youth retention and performance, contact Greg Strydom for interview opportunities.
For more insights on the future of IT leadership, visit www.thinktanks.co.za